This Insurance is subject to the provisions of the Insurance Council of Australia’s General Insurance Code of Practice. For more information see www.codeofpractice.com.au
If you have any concerns or wish to make a complaint in relation to this policy, our services or your insurance claim, please let us know and we will attempt to resolve your concerns in accordance with our Internal Dispute Resolution procedure. Please contact: RM Specialty Pty Ltd in the first instance.
Janine Ward RM Specialty Pty Ltd PH:0405 514251 | janine@rmspecialty.com.au
We will acknowledge receipt of your complaint and do our utmost to resolve the complaint to your satisfaction within 10 business days.
If we cannot resolve your complaint to your satisfaction, we will escalate your matter to Lloyd’s Australia who will determine whether it will be reviewed by their office or the Lloyd’s UK Complaints team.
Contact details for Lloyd’s Australia Limited:
Suite 1603, Level 16, 1 Macquarie Street, Sydney, NSW, 2000, PH (02) 8298 0783| idraustralia@lloyds.com
A final decision will be provided to you within 30 calendar days of the date on which you first make the complaint. You may refer the matter to the Australian Financial Complaints Authority (AFCA) at any time, and if your complaint is not resolved to your satisfaction within 30 calendar days of the date on which you first made the complaint:
AFCA can be contacted as follows:
GPO Box 3, Melbourne, VIC, 3001, PH: 1800 931 678 | info@afca.org.au
Your complaint must be referred to AFCA within 2 years of the final decision. If your complaint is not eligible for consideration by AFCA, you may be referred to the Financial Ombudsman Service (UK) or provided with other options.
The Underwriters accepting this Insurance agree that:
(i) if a dispute arises under this Insurance, this Insurance will be subject to Australian law and practice and the Underwriters will submit to the jurisdiction of any competent Court in the Commonwealth of Australia;
(ii) any summons notice or process to be served upon the Underwriters may be served upon:
Lloyd’s Underwriters’ General Representative in Australia Suite 1603, Level 16 1 Macquarie Place, Sydney NSW 2000 who has authority to accept service on the Underwriters’ behalf;
(iii) if a suit is instituted against any of the Underwriters, all Underwriters participating in this Insurance will abide by the final decision of such Court or any competent Appellate Court.
In the event of a claim arising under this Insurance IMMEDIATE NOTICE should be given to: RMSpecialtyclaims@talbotuw.com